Frequently Asked Questions (FAQ)
Please find answers to our most commonly asked questions in our list of Frequently Asked Questions. If there are any answers you can’t find please do not hesitate to contact us by Live Chat or give us a call. We are happy to help!
HAIR LOSS QUESTIONS
The most common form of hair loss is pattern baldness (Androgenic Alopecia), a genetic condition that affects individuals at different ages. The underlying cause is a hormone called DHT that binds to the hair root. DHT cuts off the blood supply to hair follicles. This causes the hair to fall out and come back thinner at the next cycle. This process continues until hair ceases to grow in the region.
Androgenic Alopecia, or pattern hair loss, is the most common cause of hair loss in women. However, women can experience hair loss for different reasons, including certain prescription drugs or hormonal changes. If the hair loss is more evident at the crown, this is a likely indication of pattern baldness, and ScalpMED® will work for you.
HAIR REGROWTH PROCESS
ScalpMED® is a proven-effective hair-regrowth process that consists of two components, Vitadil® and NutriSol®.
Vitadil®-5A (for Men) and Vitadil®-2A (for Women) contain FDA-approved formulas for hair growth. The active ingredient in these products is maximum-strength Minoxidil††, which has been proven to re-grow hair.
Patented Nutrisol® thickens your hair from root to end. Working in conjunction with Vitadil®, Nutrisol® contains essential amino acids, minerals, herbs and nutrients that help restore the structures of your hair follicles and create an ideal scalp environment to promote new hair growth. Nutrisol® also reduces the itching and redness some users of Minoxidil†† may experience.
ScalpMED® has developed a 2-step regimen that stops hair loss and stimulates growth of new, healthy hair. Step 1 is our patented Nutrisol® pretreatment, which prepares the scalp and creates an ideal environment for new hair growth. Step 2 is our Vitadil®-5A (for men) or Vitadil®-2A (for women) treatment formula, which delivers a clinical-strength dose of Minoxidil††, the only FDA-approved topical ingredient to help re-grow hair.
Minoxidil†† works to keep blood vessels in your scalp open. This allows oxygen and nutrients to flow into hair follicles, helping to revive the follicles and keep them alive, so that new, healthy hair can grow. In addition, the proprietary Nutrisol® formula contains ingredients to nourish the scalp and thicken existing hair as well as moisturizing emollients that eliminate dryness and itchy scalp commonly associated with hair-restoration products.
ScalpMED® has the following advantages over other Minoxidil†† treatments:
Patented Nutrisol® pretreatment. This patented formula is exclusive to ScalpMED® and not available in any other hair regrowth line. It’s formulated to work in conjunction with Vitadil® and contains proprietary complexes that create an ideal scalp environment for new hair growth.
No sexual side effects. Unlike oral medications and other DHT inhibitors, ScalpMED® will NOT cause a decrease in sexual function.
No itchy scalp. The Nutrisol® pretreatment formula contains specialized ingredients to prevent Minoxidil†† buildup and deeply hydrate the scalp, so there is never any irritation or itchiness, just a healthy scalp.
Clinical-strength formulations. ScalpMED®’s Vitadil®-5A and 2A treatment formulas use 5% Minoxidil†† for men and 2% Minoxidil†† for women. These are the exact levels used in clinical testing to ensure optimal results for men and women.
Because it works! Our “before and after” pictures show the true results of ACTUAL ScalpMED® customers! Many topical regrowth formulas out there either show only the “after” pictures, or dramatizations (which means the pictures are not showing the real results of actual users).
On our website, you can see many “before and after” pictures and video testimonials of successful ScalpMED® users showing their dramatic results. Of course, individual results will vary and depend on factors such as the area of the scalp where the hair loss is occurring and the amount of time that has gone by since hair loss began.
ScalpMED®’s active ingredient has been proven to regrow hair in living hair follicles on the vertex or top of the scalp. It will also thicken and strengthen the hair all over your head, including the remaining hairs of a receding hairline.
Using ScalpMED® as directed (applying twice daily), will maximize the potential to regrow your hair to the fullest extent possible.
While the Vitadil® box does state that ScalpMED® is not intended for these areas, ScalpMED®’s active ingredient has been proven to regrow hair in living hair follicles on the vertex or top of the scalp. It will also thicken and strengthen the hair all over your head, including the remaining hairs of a receding hairline.
Vitadil® is not intended to be used by itself. Individual results will vary, especially when Vitadil® is used in conjunction with Nutrisol® as directed.
Yes, those are real “before and after” pictures and testimonials of real ScalpMED® users on our website. Many other topical hair re-growth products show just the “after” pictures of their users, or, in some cases, dramatizations (which means the pictures are not showing the real results of actual users).
Also, have you heard about our $5,000.00 contest? ScalpMED® will pay you $5,000.00 for your ScalpMED® story, if you are chosen. Several of the people you see on the website are contest winners.
ScalpMED®’s Vitadil®-5A and 2A treatment formulas use FDA-approved Minoxidil†† as opposed to Minoxidil sulfate found in many other hair re-growth lines.
Patented Nutrisol® is our proprietary pretreatment formula that delivers nutrients, conditioning agents and moisturizing emollients including Retinol, Beta Sitosterol and Biotin that promote scalp health and create an ideal environment for new hair growth. Nutrisol® is exclusive to ScalpMED® and is not available in any other hair re-growth or hair-thickening line.
The difference between our men’s and women’s treatment formulas is the amount of Minoxidil†† in each. Our men’s formula contains 5% Minoxidil††, while our women’s formula contains 2% Minoxidil††. These are the ideal levels proven in clinical testing to stop hair loss and promote new hair growth.
Read ScalpMED® reviews for women and ScalpMED® reviews for men to learn more about how ScalpMED® works.
ScalpMED® has absolutely no sexual side effects, unlike prescription hair re-growth products and other DHT inhibitors, which may cause a decrease in sexual function.
The shelf life for all ScalpMED® products is approximately two years.
ScalpMED® products are 100% manufactured in laboratories in the United States.
We certainly do. When you place your trust in us with something as important as your hair, we take that responsibility seriously. Every ScalpMED® product and order is backed by our 100% money-back satisfaction Guarantee†.
†If ScalpMED® fails in any way to live up to you expectations, you can return the empty bottles for a full refund. In many cases, you will be charged a small shipping fee, but you will never pay for any product that doesn’t give you the results you want and deserve.
HOW TO USE
Hereditary hair loss is progressive, so responding early is the best way to keep a thick head of hair. If you currently have just a small region of hair loss, now is the best time to begin using ScalpMED®.
No. Once an area of the scalp is completely bald, the hair follicles in that area are no longer able to produce growing hair. No topical or oral hair regrowth treatment will bring this hair back. ScalpMED®’s active ingredient has been proven to regrow hair in living hair follicles on the vertex or top of the scalp. It will also thicken and strengthen the hair all over your head, including the remaining hairs of a receding hairline.
A good way to tell if ScalpMED® will work for you is to run your hand over the vertex of your scalp. If you have “fuzz” (or thin hair) in those areas, ScalpMED® will very likely regrow your hair (as the hair follicles are likely still alive).
Yes, after extensive clinical testing and research, ScalpMED® has been proven safe and effective for all hair types.
ScalpMED® must be used continuously. Discontinuing treatment will completely reverse any new growth that you have experienced within 3 to 4 months after stopping use.
No hair re-growth product on the market, including ScalpMED®, cures hereditary hair loss. However, once you’ve grown your hair back, you can easily maintain your full hair regrowth by simply continuing use of ScalpMED® every day. After 12 months on the program, many ScalpMED® users are able to reduce their use of the product to once daily and still maintain their full head of hair (without hair loss resuming), but individual results will vary.
If you miss applications, do not try to make up for this by increasing the frequency or amount of the recommended, twice-daily dosage. Simply resume your program as recommended.
Yes, none of these processes will interfere with ScalpMED®; however, they can damage and break hair, so we “healthy hair” people recommend that you subject your hair to a minimal amount of chemical processing or heat treatment.
Yes, it is safe to use ScalpMED® with other hair care products. However, we highly recommend that you try our specially formulated hair products for your daily cleansing and conditioning needs because they are specifically formulated for thinning hair.
ScalpMED® daily care and treatment products are designed to complement each other and work synergistically to improve scalp health. On the other hand, over-the-counter products often contain harmful ingredients such as sulfates and parabens that can damage hair and accelerate hair loss.
Remember also to completely dry your scalp and hair before applying ScalpMED®, and let ScalpMED® dry completely before applying styling products to your hair.
Wait 45 minutes after applying ScalpMED® before shampooing. OR you can apply ScalpMED® AFTER shampooing ― just make sure your hair is dry or towel-dried.
We do not recommend using any topical hair re-growth products if you are pregnant or nursing.
It’s very important to talk with your doctor if you have any medical condition before starting to use ScalpMED®. Make sure to mention to your doctor that the active ingredient in ScalpMED® is Vitadil®, which contains FDA-approved Minoxidil††. Also if you have any kind of health problem and are currently using ScalpMED®, you should immediately discontinue use and talk with your doctor to see if it is safe for you to continue to use the product or not.
WHAT TO EXPECT
Your results will depend, to some extent, on the degree of your hair loss or hair thinning when you begin treatment as well as your unique skin chemistry, but generally 4 to 6 months is required to see significant results when used as directed.
Hair regrowth never happens overnight, but by strictly following the directions, you may see new growth in as little as 2 months. Your existing hair will be thicker and healthier, and in most cases you will start to see new hairs growing in. It’s very important that you are patient and that you use the product as directed and apply twice daily. Make it a part of your routine, just like brushing your teeth!
One of the first signs that ScalpMED® is working is that you will see some temporary shedding of hair during the first few weeks. You may see hair in the sink or your brush for the first four weeks of use, as new , healthier hairs grow in under the scalp, so don’t fret if you hair seems thinner at first. This is actually a positive sign, as it indicates that your hair is entering a new cycle of growth. This process begins with the shedding of thin and weak hair, which is released from the hair follicles. New, thicker and stronger hair can then begin to grow and over time as you continue to use the product as directed.
We also highly encourage you to take a picture of the bald area of your scalp before starting the ScalpMED® program, so you can see and measure your progress over time. Also, have you heard about our $5,000.00 contest? ScalpMED® will pay you $5,000.00 for your ScalpMED® story, if you are chosen (click here for details).
There is no cure for hair loss. However, in most cases, ScalpMED® has been proven to re-grow your hair and will keep it from falling out again for as long as you use it.
Each individual is unique, and results do vary from one individual to another. The amount of regrowth you will experience cannot be predicted. Some men and women do not experience any hair regrowth as a result of using this product. However, the vast majority of users experience positive results. In our consumer study, over 95% of users saw remarkable hair growth with ScalpMED®.*†
Stop using and ask a doctor if you experience any of the following:
Sudden, unexplained weight gain
Swelling in the hands and/or feet
Scalp irritation or redness
Unwanted facial hair growth
Yes, a small amount of anything that you put onto your skin will be absorbed into the bloodstream, including ScalpMED®. However, ScalpMED® is chemically composed to reduce the amount that can actually enter into the blood and is considered safe when used as directed. Should you experience any side effects or other health problems, discontinue use and contact your physician.
It might. You may see hair in the sink or your brush for the first four weeks of use, as new , healthier hairs grow in under the scalp, so don’t fret if you hair seems thinner at first. This is actually a positive sign, as it indicates that your hair is entering a new cycle of growth. This process begins with the shedding of thin and weak hair, which is released from the hair follicles. New, thicker and stronger hair can then begin to grow and will continue filling in over time as you continue to use the product as directed.
Possibly. Hair regrowth products treat the causes of hair loss, but they don’t cure it. When you stop treatment the underlying cause remains and the effect will most likely be hair loss. Maintenance should be considered after any hair loss treatment. For ScalpMED, we recommend moving from 2 treatments a day to 1 treatment a day to maintain a healthy scalp.
DAILY CARE PRODUCT
Over time, your hair follicles accumulate natural oils, toxins, and environmental pollutants that no shampoo can remove. ScalpMED®’s Panthenol-Dx® is specifically designed to instantly dissolve and remove this build up, improving the general health of your scalp while clearing the way for ScalpMED®’s medicine to penetrate into the hair follicles and help grow thicker, healthier hair. Apply twice a week before shampooing.
ScalpMED® Phyto-Pu̅r Shampoo is specially formulated for thinning hair and contains three types of proteins and bonding agents that repair your hair’s natural keratin, which creates healthier, stronger hair. Our shampoo is also free of several harsh chemicals typically found in store-bought shampoos, including Sodium Laurel Sulfate (SLS) and 1, 4-dioxane. These chemicals are a concern because they may actually be contributing to your hair loss.
ScalpMED®’s Cortex Enlarger thickens your hair the first time you use it. Unlike hair thickeners that coat and weigh down your hair, our Cortex Enlarger Thickening Hairspray is designed to penetrate the cuticle and temporarily swell the cortex to add instant fullness to thinning hair. One application lasts all day, so your hair can look fuller and thicker as it grows.
Orders can be returned within 30 days of order receipt date, for a credit or refund of purchase price only (less applicable shipping and handling fees). In order to receive a refund, customer must: (1) contact customer service at (800) 351-6648 and request and obtain a Credit Return Authorization (CRA) number within the 30-day period; (2) empty completely and return all bottles received in package; and (3) be responsible for all shipping costs to return package to NHSI, Inc.
Click here for more info about our Return Policy.
Remove the nozzle and plastic tube from the bottle. Run hot water through the nozzle and the plastic tube. That should clear the nozzle easily. If this doesn’t work, fill a glass with hot water and insert the plastic tube into the water. Keep pumping the nozzle until the water comes out and the pathway is cleared.
Apply the product a little slower to the bald areas and gently rub the solution into your scalp immediately after applying. This should prevent the solution from running.
You must seek medical attention immediately! Call a poison control center right away.
ScalpMED® HERBAL HAIR SUPPLEMENTS
ScalpMED® Herbal Hair Supplements with PhytoComplexTM are an easy and convenient way to support your hair’s nutritional needs, from the inside out. Formulated with carefully selected vitamins and plant extracts, including Beta-Sitosterol, the once-daily capsules provide targeted nutrients designed to address the underlying causes of hair loss while also promoting thicker hair.
ScalpMED® Herbal Hair Supplements with PhytoComplexTM contain a proprietary blend that includes essential vitamins and minerals such as Zinc, Biotin (Vitamin B7), Selenium, Riboflavin (Vitamin B2), Niacin (Vitamin B3) and Linolenic Acid, as well as plant sterols and extracts such as Beta-Sitosterol, Saw Palmetto, Horsetail, Green Tea Extract , Bamboo Extract and Pygeum Bark Extract.
The nutrients in ScalpMED® Herbal Hair Supplements with PhytoComplexTM are deigned to promote healthy hair in the five distinct ways: 1) 5α-reductase inhibition, which is designed to block production of dihydrotestosterone (DHT), the hormone known to shrink hair follicles; 2) matabolization of keratin, the structural protein that keeps hair strong; 3) promotion of healthy circulation and blood flow to help keep hair follicles open; 4) absorption of key nutrients associated with hair growth; and 5) antioxidant activity to reduce inflammation that can contribute to hair thinning.
No. ScalpMED® Herbal Hair Supplements with PhytoComplexTM are free of gluten and dyes.
For best results, we recommend taking ScalpMED® Herbal Hair Supplements in conjunction with ScalpMED®’s Vitadil® topical treatment formula with Minoxidil, the only FDA-approved topical ingredient that’s clinically proven to regrow hair.††
The recommended dosage is 1 capsule daily before breakfast on an empty stomach.
Yes. ScalpMED® Herbal Hair Supplements with PhytoComplexTM are a great source of several essential vitamins and nutrients but can be taken in conjunction with a multivitamin. Just be sure to check labels to ensure you do not exceed the maximum recommended daily dosage of particular nutrients.
If you have any medical concerns whatsoever, please consult with your physician.*
If you are pregnant or breastfeeding, or may become pregnant, consult a physician before taking ScalpMED® Herbal Hair Supplements.
If you have any medical concerns whatsoever, please consult with your physician.*
No, although ScalpMED® Herbal Hair Supplements with PhytoComplexTM contain Green Tea Extract, they do not contain any caffeine.
No. There are no steroids in ScalpMED® Herbal Hair Supplements.
No. ScalpMED® Herbal Hair Supplements do not contain ingredients that are tested on standard drug screens.
All of the ingredients in ScalpMED® Herbal Hair Supplements with PhytoComplexTM are safe for use as dietary supplements. There are no known side effects, sexual or otherwise. ScalpMED® Herbal Hair Supplements contain many essential vitamins and minerals as well as plant extracts and sterols. Please review the product facts panel for a full list of ingredients. If you have any medical concerns whatsoever, please consult with your physician.*
No. ScalpMED® Herbal Hair Supplements do not cause any sexual side effects.
††ScalpMED® Vitadil® contains Minoxidil, the only FDA-approved topical ingredient to help re-grow hair. ScalpMED® is not endorsed by the FDA or any other government agency.
*†Consumer Study conducted over 6 months. 96% of participants reported “Excellent” or “Very Good” results.